A woman’s blue cat gave birth, and her boyfriend sent the cat to a pet hospital. Unexpectedly, only one of the kittens survived. The woman questioned the pet hospital’s operation beyond its scope and asked it to refund all the fees. So how did the pet hospital handle this matter?
The female cat gave birth, and only one survived.
Xiaofang lives in Xiaoshan, Hangzhou. She has a blue cat at home. When she was at work a few days ago, she saw through surveillance that the blue cat at home gave birth to a kitten. Everyone knows that there must be more than one kitten, and there should be several more in the belly. Xiao Fang was very anxious, so she called her boyfriend and asked him to go home quickly to see what was going on.
After the boyfriend came back, he sent the cat to the pet hospital. On the way to the hospital, another kitten was born, but neither of the two kittens survived. When we arrived at the pet hospital, there were still four kittens in the belly. The doctor examined the cat and recommended a caesarean section. However, the doctor did not tell Xiao Fang’s boyfriend at the time what the consequences of a caesarean section would be.
In the end, only one of the four kittens survived, and the total cost of production was 3,100 yuan. Xiaofang looked at the qualifications of this pet hospital and believed that it was operating outside the scope, so he went to reporters to expose the matter and demanded a refund of all production costs.
The pet hospital is only willing to refund more than 800 yuan.
The reporter and Xiao Fang came to this pet hospital. The person in charge said that Xiao Fang’s boyfriend was very anxious when he sent the cat here. When he walked to the door, a born kitten fell to the ground. When it was sent to the clinic, the kitten was no longer breathing. Then it was discovered that the female cat had dystocia and the labor process was relatively long, so she performed an ultrasound on the cat and found that there were 4 babies in the cat's belly. One of them was malformed and had no mouth, one had a heart rate of over 170, and two had extremely weak heart rates, so a caesarean section was recommended.
Because this ultrasound was done for free, there was no relevant information. Three kittens were rescued, but two were in bad condition and died.
The business scope written on the animal diagnosis and treatment license hung by the hospital is disease prevention, diagnosis and treatment, and does not include abdominal surgery, and caesarean section is one of the abdominal surgeries. The person in charge said that only male cats and dogs were sterilized, and Xiaofang's cat was given a caesarean section just for humanitarian reasons.
Xiaofang showed reporters that on a certain platform, this pet hospital also performs sterilization of female cats and dogs, and this is an abdominal surgery. The person in charge responded that they would just publicize it above and go to other places to do it. In the end, the person in charge said that they could only refund the surgery fee of more than 800 yuan, and Xiaofang wanted to report the situation to the mayor's hotline.
Pet hospitals are different from hospitals that treat people, but they must obtain permission before they can carry out related projects. Once they operate outside the scope, they will face penalties even if they do not cause serious accidents. You must not be careless on this issue. When pet owners send their pets to the hospital, they must also check whether the other party is qualified. They must not only pay attention to the business scope of the pet hospital, but also the doctor's ability and technology.
If the doctor does not have the relevant operating qualifications, the owner should not rush to let the pet receive treatment, otherwise it will cause harm to the pet.